Refund policy

General 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Under the Consumer Rights Act, for online, phone, or mail-order purchases, you have a 14-day "cooling-off" period to cancel and another 14 days to return the items. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@applecountycustoms.co.uk. Please note that returns will need to be sent to the following address:

Apple County Customs, 77B Keynsham Road, Keynsham, Bristol, BS31 2DE 

If your return is accepted, you will be provided with a return address and you must pay any costs related to returning this item, including shipping labels. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@applecountycustoms.co.uk.

Damages and Issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period 

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@applecountycustoms.co.uk.